---
title: Service & Escalation Example
---

![VERTICAL_LOGO_COLOR_GRAY_COMM_228x70.png](https://info.vertical.com/hubfs/Vertical_Logo/VERTICAL_LOGO_COLOR_GRAY_COMM_228x70.png)

![iPECS Cloud.png](https://info.vertical.com/hs-fs/hubfs/iPECS%20Cloud.png?width=760&name=iPECS%20Cloud.png "iPECS Cloud.png")

### Do you need to escalate an iPECS service issue with Vertical Communications?

#### We're here for you. Follow the steps to get in touch with the best person for your issue. 

**First, Contact Vertical Communications Services**

For any generic repair services, moves, adds, or changes, email Customer Service at [ipecssupport@vertical.com](mailto:ipecssupport@vertical.com).  

Do you have questions or concerns or need to speak to a customer care representative directly? Contact the Customer Care Center at 833-225-6831.

If Customer Service is not able to help in a satisfactory or timely fashion, then it may be time to escalate the issue.

 

****Second**, Escalate Your Service Issue**

For unusual service issues, use the below contact information. **Make certain to start with contacting ****the **National Tech Support Manager** first, followed by the remaining points-of-contact. **

**![long arrow-1.png](https://info.vertical.com/hs-fs/hubfs/long%20arrow-1.png?width=750&name=long%20arrow-1.png "long arrow-1.png")**

| Contact  Kenny DeMarcus Nat'l Tech Support Mgr. | Contact Ray McCloud VP of Operations | Contact Marc Niknam Sr. VP of Operations | Contact Ben Treadway President |
| --- | --- | --- | --- |
| Phone (Hidden) Email (Hidden) | Phone (Hidden) Email (Hidden) | Phone (Hidden) Email (Hidden) | Phone (Hidden) Email (Hidden) |

 

 

**Do you need help with something else?  Let us know now. Fill out the below form and someone will be in touch on the next business day. **

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