Do you need to escalate a service issue with Vertical Communications?

We're here for you. Follow the steps to get in touch with the best person for your issue. 

First, Contact Vertical Communications Services

For any generic repair services, moves, adds, or changes, email Customer Service at

Do you have questions or concerns or need to speak to a customer care representative directly? Contact the Customer Care Center at 877-837-8422, option 3 for customer service.  

If Customer Service is not able to help in a satisfactory or timely fashion, then it may be time to escalate the issue.


Second, Escalate Your Service Issue

For unusual service issues, use the below contact information. Make certain to start with contacting the National Tech Support Manager first, followed by the remaining points-of-contact. 

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Kenny DeMarcus

Nat'l Tech Support Mgr.

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Ray McCloud

VP of Operations

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Marc Niknam

Sr. VP of Operations

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Ben Treadway


Direct - (770) 864-8750 

Direct - (602) 638-5611

Mobile - (602) 576-1657

Direct - (480) 374-8800

Mobile - (480) 650-4028

Direct - (770) 864-8701

Mobile - (678) 429-9802



Do you need help with something else?  Let us know now. Fill out the below form and someone will be in touch on the next business day.