Do you need to escalate a service issue with Vertical Communications?
We're here for you. Follow the steps to get in touch with the best person for your issue.
First, Contact Vertical Communications Services
For any generic repair services, moves, adds, or changes, email Customer Service at service@vertical.com.
Do you have questions or concerns or need to speak to a customer care representative directly? Contact the Customer Care Center at 877-837-8422, option 3 for customer service.
If Customer Service is not able to help in a satisfactory or timely fashion, then it may be time to escalate the issue.
Second, Escalate Your Service Issue
For unusual service issues, use the below contact information. Make certain to start with contacting the National Tech Support Manager first, followed by the remaining points-of-contact.
Kenny DeMarcus Nat'l Tech Support Mgr. |
Ray McCloud VP of Operations |
Marc Niknam Sr. VP of Operations |
Ben Treadway President |
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Direct - (770) 864-8750
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Direct - (602) 638-5611 Mobile - (602) 576-1657 |
Direct - (480) 374-8800 Mobile - (480) 650-4028 |
Direct - (770) 864-8701 Mobile - (678) 429-9802 |
