Improve Operations and CSI Scores
Improving economic conditions and rising consumer confidence are pushing auto sales upwards. In fact, NADA reports that auto sales have increased over eight percent in the past year, and from all indications, the climb will continue. Even with this positive outlook, competition for buyers remains keen as dealers continue to adjust sales models to accommodate consumer buying patterns and preferences.
Controlling operational costs and improving customer service still remain the two top drivers in increasing CSI scores to attract more factory dollars and ensure greater dealer profitability.