Vertical Presents...
Christa Heibel, founder of CH Consulting Group and contact center expert, shares from her vast industry experience on how to build a business case for the cloud contact center and ROI benefits of moving your customer experience center to the cloud.
Real-world expert Melissa Pezley, Customer Support Analytics Manager at Hunter Douglas, shows how the right analytics can change the game. Your organization will run more smoothly by knowing what’s working—and just as important, what isn’t.
Transformational Customer Experience is not limited to the Contact Center. Customers want to contact you using the channel they select, not just the option you provide. Find out how to meet your customers where they're at.
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