--- title: "Vertical Communications Net Promoter Score: 83" --- [Login](http://vconnect.vertical.com) Toggle navigation [![Vertical Communications Inc](https://info.vertical.com/hubfs/Vertical_logo.png)](http://vertical.com) - Products - Vertical Products - [iPECS Cloud](https://www.vertical.com/vertical/ipecs) - [Summit IP - SMB](https://www.vertical.com/vertical/summit) - [Wave IP](https://www.vertical.com/vertical/waveip) - [Mitel Products](https://www.vertical.com/vertical/mitel) - [Mitel Cloud](https://www.vertical.com/vertical/micloudflex) - [Mitel Premise](https://www.vertical.com/vertical/mitelonsitesolutions) - [8X8 Products](https://www.vertical.com/vertical/8x8) - [UCaaS](https://www.vertical.com/vertical/unified-communications) - [Contact Center](https://www.vertical.com/vertical/8x8-contact-center) - [Award-Winning Support](https://www.vertical.com/vertical/award-winning-support) - [Spectralink](https://www.vertical.com/vertical/spectralink) - [Telchemy](https://www.vertical.com/vertical/store/pdf/productsheets/telchemy_one_sheet.pdf) - [Solutions](https://www.vertical.com/vertical/solutions) - Delivery Model - [Cloud Telephony](https://www.vertical.com/vertical/cloud) - Industry - [Retail](https://www.vertical.com/vertical/retail) - [Auto Dealer](https://www.vertical.com/vertical/automotive) - [Health Care](https://www.vertical.com/vertical/healthcare) - [Large Machinery](https://www.vertical.com/vertical/largemachinery) - EndPoints - [Vertical IP, Digital & Third Party Phones](https://www.vertical.com/vertical/endpoints) - [Service](https://www.vertical.com/vertical/award-winning-support) - [Support](https://www.vertical.com/vertical/support) - [How to Buy](https://www.vertical.com/vertical/how-to-buy) - Resources - [Blog](https://www.vertical.com/vertical/blog) - [Vertical Presents Webinars](https://info.vertical.com/vertical-presents) - About - [About Vertical](https://www.vertical.com/vertical/who-is-vertical) - [Why Vertical](https://www.vertical.com/vertical/why-vertical) - [It's All About the Workflows](https://www.vertical.com/vertical/workflow) - [Case Studies](https://www.vertical.com/vertical/case-studies) - [Whitepapers](https://www.vertical.com/vertical/whitepapers) - [News & Awards](https://www.vertical.com/vertical/news) - [Management Team](https://www.vertical.com/vertical/management) - [Employment](https://www.vertical.com/vertical/jobs) - [Partners](https://www.vertical.com/vertical/partners) - [Become a Reseller](https://www.vertical.com/vertical/join) - [Consultant Collaboration Program](http://ccp.vertical.com/home) - [Contact Us](https://www.vertical.com/vertical/contact) - [Login](http://vconnect.vertical.com) # Vertical Is #1 in Customer Satisfaction ![NPS2023](https://info.vertical.com/hubfs/NPS2023.png "NPS2023") ## Vertical Communications Has an Industry-Leading NPS Score! *Our technical team is the leader of the pack.* Vertical's lifetime Net Promoter Score (NPS) of 83 is the envy of the industry. Compare that to the telecom industry average of 31. In fact, anything over 70 is considered world-class and extremely rare... Over 80 is virtually unheard of! ### Vertical Net Promoter Score: ![NPS Chart](https://info.vertical.com/hs-fs/hubfs/NPS%20Chart.png?width=445&height=73&name=NPS%20Chart.png) Net Promoter Scores are calculated by surveying how likely customers are to recommend our services to colleagues. Year in and year out we see incredible scores from our customers. Our 2022 score was nearly 87! Vertical works hard to always deliver world-class service and we're proud to see that our customers agree. *That's the Vertical Difference.* **See the Vertical Difference for yourself.** Our expert staff brings 972 years of experience to bear. We will help you sort through all the best technology options so you can be supremely confident in your ability to provide the right hybrid work environment for your employees. *"The Tech was very professional and got the upgrade done in 30 minutes without any issues."*    —Douglas Country Water and Sewer Authority *"All staff members were helpful and responsive. Mike came to our location to install our hardware."*    —Impact Church *"Everyone I dealt with during the entire process from pre-sales, to quote submission, to project management, through installation and implementation were all quick to respond, showed attention to detail, and demonstrated excellent technical skills."*    —\[Major State University\] *"Totally professional, very respective of not disrupting the business in progress, answered all questions, and . . . spent extra time to route cabling properly for a clean and professional look in the Server Room."*    —Kids R Kids *"Very Flexible, and attentive. Tammy, Eric, Bill, Chris \[were\] all fantastic to work with."*    —Rincon Research Corporation   ### Get Great Customer Service: [Contact Us](http://vertical.com/vertical/contact) [Support Resources](http://vertical.com/vertical/support) [How to Buy](http://www.vertical.com/vertical/how-to-buy) [About Vertical](http://vertical.com/vertical/who-is-vertical) [Privacy](http://vertical.com/vertical/privacy) [Legal](http://www.vertical.com/vertical/store/pdf/Supplier_Declaration_Conformity_2015.pdf) [![Vertical_biglogo](https://info.vertical.com/hs-fs/hubfs/Vertical_biglogo.png?width=120&height=76&name=Vertical_biglogo.png)](http://vertical.com/vertical/public) [Case Studies](http://vertical.com/vertical/case-studies) [Whitepapers](http://vertical.com/vertical/whitepapers) [Consultant Collaboration Program](http://www.vertical.com/ccp) [News and Awards](http://vertical.com/vertical/news) [Jobs at Vertical](http://vertical.com/vertical/jobs) ---    © Vertical Communications Inc. 2026 — digital experience by [gatelets](http://www.gatelets.com/), a Vertical Technical Partner \[fa icon="chevron-up"\]