---
title: "Team Vertical Spotlight: Sales Team"
---

[![](https://info.vertical.com/hs-fs/hubfs/VERTICAL%20LOGO%20COLOR%20PNG-2.png?width=320&name=VERTICAL%20LOGO%20COLOR%20PNG-2.png "VERTICAL LOGO COLOR PNG-2.png")](https://www.vertical.com)

- Products 
    - Vertical Products
    - [**iPECS Cloud](https://www.vertical.com/vertical/ipecs)
    - [**Summit IP - SMB](https://www.vertical.com/vertical/summit)
    - [**Wave IP](https://www.vertical.com/vertical/waveip)
    - [Mitel Products](https://www.vertical.com/vertical/mitel)
    - [**Mitel Cloud](https://www.vertical.com/vertical/micloudflex)
    - [**Mitel Premise](https://www.vertical.com/vertical/mitelonsitesolutions)
    - [8X8 Products](https://www.vertical.com/vertical/8x8)
    - [**UCaaS](https://www.vertical.com/vertical/unified-communications)
    - [**Contact Center](https://www.vertical.com/vertical/8x8-contact-center)
    - [RingCentral Products](https://www.vertical.com/vertical/ringcentral)
    - [**UCaaS](https://www.vertical.com/vertical/ringcentral)
    - [Award-Winning Support](https://www.vertical.com/vertical/award-winning-support)
    - [Spectralink](https://www.vertical.com/vertical/spectralink)
    - [Telchemy](https://www.vertical.com/vertical/store/pdf/productsheets/telchemy_one_sheet.pdf)
- Solutions 
    - Delivery Model
    - [**Cloud Telephony](https://www.vertical.com/vertical/cloud)
    - Industry
    - [**Retail](https://www.vertical.com/vertical/retail)
    - [**Automotive](https://www.vertical.com/vertical/automotive)
    - [**Health Care](https://www.vertical.com/vertical/healthcare)
    - [**Large Machinery](https://www.vertical.com/vertical/largemachinery)
    - Endpoints
    - [**Vertical IP, Digital & 3rd Party Phones](https://www.vertical.com/vertical/endpoints)
- [Services](https://www.vertical.com/vertical/award-winning-support)
- [Support](https://www.vertical.com/vertical/support)
- [How to Buy](https://www.vertical.com/vertical/how-to-buy)
- Resources 
    - [Blog](https://www.blog.vertical.com/)
    - [Vertical Presents Webinars](https://info.vertical.com/vertical-presents)
- About 
    - [About Vertical](https://www.vertical.com/vertical/who-is-vertical)
    - [Why Vertical](https://www.vertical.com/vertical/why-vertical)
    - [It's All About the Workflows](https://www.vertical.com/vertical/workflow)
    - [Case Studies](https://www.vertical.com/vertical/case-studies)
    - [Whitepapers](https://www.vertical.com/vertical/whitepapers)
    - [News & Awards](https://www.vertical.com/vertical/news)
    - [Management Team](https://www.vertical.com/vertical/management)
    - [Employment](https://www.vertical.com/vertical/jobs)
    - [Partners](https://www.vertical.com/vertical/partners)
    - [Become a Reseller](https://www.vertical.com/vertical/join)
    - [Consultant Collaboration Program](https://ccp.vertical.com/home/readerlogin)
    - [Contact Us](https://www.vertical.com/vertical/contact)

[Login](http://vconnect.vertical.com)

- ![Sales Team Spotlight](https://info.vertical.com/hubfs/Sales%20Team%20LP.png "Sales Team Spotlight")

## The Sales Team Takes Care of Our Customers and Drives New Business

Vertical's team of account executives is highly skilled and hard-working. Led by **COO Rick Dell**, they are on the front lines of delivering the Vertical Difference to customers—bringing expert consultation and design, white-glove installation, and world-class service and support. Our sales team uses a unique 6-step process, from the initial consultation to custom design and development to ensure that customers are getting the right fit for their business:

![SalesProcess](https://info.vertical.com/hs-fs/hubfs/SalesProcess.png?width=617&height=227&name=SalesProcess.png)

### What's so special about our team?

They're attentive, persistent, and among the highest-performing sales teams for any company our size in the industry. Customers and prospects love them. "We go the extra mile," says Bob Swartzel, one of our account executives who has been with Vertical for almost 12 years, and has been working with telecommunications for over 40 years. "I don't leave customers hanging. I tell them, 'When you sign, you're stuck with me.' And that level of familiarity is really why our customers love us so much." Bob isn't the only member of our sales team with experience. Most of them have been with Vertical for 8+ years—Kevin McCloud has been with Vertical for 13!—and have been in the industry even longer. Our customers appreciate having a consistent and familiar face every time they reach out with a question—and don't have to worry if we know the ins and outs of their system.

What our customers quickly learn about our account executives is that we don't just sell a product and then move on. We stay in contact, providing open communication and checking in to make sure things are going well. For example, John Ulchak spent 7 years checking in with one of his customers, staying a familiar face as other vendors changed. When they were ready to upgrade their system, choosing John and the team at Vertical was a no-brainer!

Our account executives are also proactive about ensuring that their customers' Vertical solutions will adapt and adjust as technologies advance and your business grows. That's why they periodically offer [Customer Experience (CX) health check-ups](https://info.vertical.com/cx-health-checks). These check-ups identify key areas for optimization and growth, resulting in drastic Return On Investment (ROI) improvements. It's just another way the Vertical sales team goes above and beyond!

### Let's Meet the Team

- In Georgia and Missouri, **Ben Treadway** leads the team of **Glenn Huskey**, **Keith Drew**, and **Kyle Sadler**
- Our New England branch includes **Rich Medeiros**, **John Ulchak**, and **Scott Medeiros**
- Covering the rest of the country? **Neil Sabot** in the Mid-Atlantic region, **Christy Robinson** in Florida and Tennessee, **Kevin McCloud** & **Chris Westermeyer** in Arizona, and **Bob Swartzel** & **Tammy Stang** in Ohio and Texas
- **Darrel VanWagner** works with our Large Enterprise customers. [Read more about our LE business.](https://info.vertical.com/team-vertical-large-enterprise)
- **Jay Fennimore** provides expert sales operations support and makes sure our sales processes stay a well-oiled machine.
- Coming alongside our Account Executives, the **Solutions Engineering team** provides expert product and solution design for each project. [Learn more about the SE team.](https://info.vertical.com/team-vertical-solutions-engineering)

### Positioned for Growth

Together the Vertical team serves hundreds of customers, spread across each of the lower 48 states. including[over 160+ SLED customers](https://info.vertical.com/sled-customers). In 70% of the SLED Request For Proposals (RFPs) we pursue, we reach the finals. And once we're there, we close 50% of them. Those stats are unheard of! Leading the pack in our RFP responses are Kevin McCloud, Tammy Stang, and Neil Sabot.

### Have you had a great experience working with Vertical? We want to hear about it!

- [Contact Us](http://www.vertical.com/vertical/contact)
- [Support Resources](http://www.vertical.com/vertical/support)
- [How to Buy](http://www.vertical.com/vertical/how-to-buy)
- [About Vertical](http://www.vertical.com/vertical/who-is-vertical)
- [Privacy](http://www.vertical.com/vertical/privacy)
- [Legal](http://www.vertical.com/vertical/store/pdf/Supplier_Declaration_Conformity_2015.pdf)

[![Vertical Communications Inc.](https://info.vertical.com/hubfs/image/v.png "v")](http://www.vertical.com/vertical/public)

- [Case Studies](http://www.vertical.com/vertical/case-studies)
- [Whitepapers](http://www.vertical.com/vertical/whitepapers)
- [Consultant Collaboration Program](http://www.vertical.com/ccp)
- [News and Awards](http://www.vertical.com/vertical/news)
- [Jobs at Vertical](http://www.vertical.com/vertical/jobs)

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© Vertical Communications Inc. 2024