The Tale of Two Trash Cans: Are Our Human Systems Trashing Our Agent Experience?
In this partner webinar between the Association of Government Contact Center Professionals (AGCCP) and Vertical Communications, Jeremy Markey joined us to share his insights on systems theory and its impact on contact centers.
Recent Webinars
Trends in Government Unified Communications
Migrate Your CX to the Cloud Webinar Series
Session #1: The Advantages of Migrating Your CX to the Cloud
Session #2: How Great CX Grows Your Bottom Line
Session #3: How Can AI Supercharge Your Digital Transformation?
Session #4: Your CX Agents Aren't Who You Think
Session #5: Why Digital Transformation is Essential to Your CX
Session #6: Learn from an Expert: Better Insights & Analysis
Session #7: Seamless Communication Between Agents & Experts
Session #8: Companies That Pursue CX Transformation See Results
CX Educational Webinar Series
How to Use Social Media to Supercharge Your CX
The Secret to a Winning Customer Retention Strategy
Customers Are Looking for Instant Interactions
Reporting & Analytics for Your Whole Organization
How to Streamline CX Costs and Increase Revenue
Get the Most Out of Your Customer Experience
On Demand Vertical Presents Webinars
10 Essential Tips for a Successful Migration to Cloud Communications
Demystify Cloud Communications
Revolutionize Customer Service and Productivity with UCaaS + CCaaS Communications
Guaranteeing a Smooth Transition To Cloud Communications
The Top 5 Steps for a Successful Phone System Implementation
Team Collaboration and You
Top 10 Contact Center Deployment Mistakes
Private Cloud - Is It the Right Option for Your Business?
Discovering the Value of Cloud PBX for Your Customers
Security as a Service: The Crucial Hidden Factor in your CCaaS and UCaaS Selection Process
Ensuring Business Grade Voice Communications
Using Remote Workers to Keep Your Business Running During a Crisis
What’s Next? The Upcoming Steps in Technology Planning in the Age of Coronavirus
Navigating Business as a Remote Employee
Webinars Demystified: 7 Secrets to Hosting a World Class Webinar
Reducing Business Communications Expenses in Tough Economic Times
Guaranteeing a Successful Phone System Implementation
Protecting Your Communications From Internet Outages
Integrating Voice with Microsoft Teams
How to Enable a Best-In-Class Remote or Mixed Venue Contact Center
Dissecting the Impact of Voice Quality on Customer Satisfaction and Retention
Comparing and Contrasting Cloud Vendors
After Installation: How to Guarantee Company-Wide Adoption of Your UCaaS Solution
Leveraging Your Communications Investment with Managed Services
On Demand Vertical "CCP" Presents Webinars
To view webinars in the Vertical "CCP" Presents library, you need to log into the Consultant Collaboration Program (CCP) Knowledge Base. If you are not a CCP Premium Consultant, you can sign up here.
Remote Teleworking: Pulling It All Together
Today's Modern Contact Center
Integrating UCaaS + CCaaS to Improve Customer Experience
Leveraging Cloud Communications in all the Right Spaces
The Latest and Greatest on Mitel
8x8 Contact Center Deep Dive
Understanding Voice Solutions for Microsoft Teams
Dissecting the MiCloud Connect Partner Managed Solution
