Vertical Presents...

Session #8: Companies That Pursue CX Transformation See Results

Christa Heibel, founder of CH Consulting Group and contact center expert, shares from her vast industry experience on how to build a business case for the cloud contact center and ROI benefits of moving your customer experience center to the cloud.

7 Webinar Seamless Communication Web Cover

Session #7: Enable Seamless Communications Between Your Agents and Experts

Bob Lenarcik from RingCentral joins us to review what CX integrations you shouldn’t be able to live without—and how to get the most out of them to create uninterrupted communication between your agents and experts.

Session #6: Learn From a Real-World Expert: How to Get Better Insights From Your Analytics

Real-world expert Melissa Pezley, Customer Support Analytics Manager at Hunter Douglas, shows how the right analytics can change the game. Your organization will run more smoothly by knowing what’s working—and just as important, what isn’t.

Session #5: Why Digital Transformation Is Essential to Your Customer Experience Strategy

Transformational Customer Experience is not limited to the Contact Center. Customers want to contact you using the channel they select, not just the option you provide. Find out how to meet your customers where they're at.

Session #4: Your CX Agents Aren't Who You Think

An agent is no longer just a person wearing a headset in a call center. Craig Gironda, SVP of Customer Experience, shows you how thinking differently about your customer experience can help your business soar.

Session #3: How Can AI Supercharge Your Digital Transformation?

Artificial Intelligence (AI) is here and transforming the way smart businesses interact with their customers. Learn how cloud-based AI solutions are the answer for staying ahead of your competition.

Session #2: How Great CX Grows Your Bottom Line

Great CX is hard. The best way to success is to focus on customer expectations. If you want to keep up with your competitors and grow your business, you need to stay agile to these customer demands.

Session #1: The Advantages of Migrating Your CX to the Cloud

In this era of digital transformation, find out how any company can increase its customer satisfaction, improve efficiencies, and grow its bottom line with a cloud customer experience platform.

Get the Most Out of Your Customer Experience

CX Educational Webinar Series

How to Use Social Media to Supercharge Your CX

The Secret to a Winning Customer Retention Strategy

Customers Are Looking for Instant Interactions

Reporting & Analytics for Your Whole Organization

How to Streamline CX Costs and Increase Revenue

On Demand Vertical Presents Webinars

10 Essential Tips for a Successful Migration to Cloud Communications

Demystify Cloud Communications

Revolutionize Customer Service and Productivity with UCaaS + CCaaS Communications

Guaranteeing a Smooth Transition To Cloud Communications

The Top 5 Steps for a Successful Phone System Implementation

Team Collaboration and You

Top 10 Contact Center Deployment Mistakes

Private Cloud - Is It the Right Option for Your Business?

Discovering the Value of Cloud PBX for Your Customers

Security as a Service: The Crucial Hidden Factor in your CCaaS and UCaaS Selection Process

Ensuring Business Grade Voice Communications

Using Remote Workers to Keep Your Business Running During a Crisis

What’s Next? The Upcoming Steps in Technology Planning in the Age of Coronavirus

Navigating Business as a Remote Employee

Webinars Demystified: 7 Secrets to Hosting a World Class Webinar

Cut Your Communications Expenses in Response to Tough Economic times-1

Reducing Business Communications Expenses in Tough Economic Times

Guaranteeing a Successful Phone System Implementation

Protecting Your Communications From Internet Outages

Integrating Voice with Microsoft Teams

How to Enable a Best-In-Class Remote or Mixed Venue Contact Center

Dissecting the Impact of Voice Quality on Customer Satisfaction and Retention

Comparing and Contrasting Cloud Vendors

After Installation: How to Guarantee Company-Wide Adoption of Your UCaaS Solution

Leveraging Your Communications Investment with Managed Services

On Demand Vertical "CCP" Presents Webinars

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