How To Enable a Best-In-Class Remote or Mixed Venue Contact Center

A Free Vertical Communications Session

Transitioning your contact center to a remote strategy comes with entirely new challenges. Whether your contact center is temporarily remote or you're moving to a permanent remote strategy, there are a handful of things that you can do to support your team and ensure your contact center runs smoothly.

Watch this session to learn how you can improve your remote contact center. Contact center operations and technology expert, Cheryl Odee Helm, and voice technology expert, Kevin Butler, will cover:

  • Steps to ensure successful remote worker enablement.
  • How to enhance self-service capabilities.
  • Important technologies to implement for a remote contact center.
  • Processes you should re-evaluate for success.
  • Critical team trainings to help your staff win.
  • Q&A session to help you solve your unique contact center issues. 
Watch The Recording Now  

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