Ovum Consulting break down why retailers need to look at Vertical's solution

Many vendors and service providers approach the Retail sector with much the same communications solutions they sell to companies in other industries, relying on partners to deliver applications tailored specifically to retailers. Vertical Communications, on the other hand, has developed a set of communications applications capable of improving retailers’ communications with customers regardless of whether they are in a physical store or shopping online. This allows Vertical to provide a comprehensive communications solution for retailers that have standardized on its – and in some cases its competitors’ – UC platform.
Drawing on 15 years of experience delivering communications solutions for retailers, Vertical has developed a suite of applications that address communications requirements specific to the bricks-and-mortar stores operated by large retailers. Read this report by industry analysts OvumConsulting to see why they recommend retailers put Vertical on their radar to help reduce telephony costs, improve communications with customers and drive sales.

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