---
title: "Team Vertical Spotlight: The Solutions Engineering Team"
---

[![](https://info.vertical.com/hs-fs/hubfs/VERTICAL%20LOGO%20COLOR%20PNG-2.png?width=320&name=VERTICAL%20LOGO%20COLOR%20PNG-2.png "VERTICAL LOGO COLOR PNG-2.png")](https://www.vertical.com)

- Products 
    - Vertical Products
    - [**iPECS Cloud](https://www.vertical.com/vertical/ipecs)
    - [**Summit IP - SMB](https://www.vertical.com/vertical/summit)
    - [**Wave IP](https://www.vertical.com/vertical/waveip)
    - [Mitel Products](https://www.vertical.com/vertical/mitel)
    - [**Mitel Cloud](https://www.vertical.com/vertical/micloudflex)
    - [**Mitel Premise](https://www.vertical.com/vertical/mitelonsitesolutions)
    - [8X8 Products](https://www.vertical.com/vertical/8x8)
    - [**UCaaS](https://www.vertical.com/vertical/unified-communications)
    - [**Contact Center](https://www.vertical.com/vertical/8x8-contact-center)
    - [RingCentral Products](https://www.vertical.com/vertical/ringcentral)
    - [**UCaaS](https://www.vertical.com/vertical/ringcentral)
    - [Award-Winning Support](https://www.vertical.com/vertical/award-winning-support)
    - [Spectralink](https://www.vertical.com/vertical/spectralink)
    - [Telchemy](https://www.vertical.com/vertical/store/pdf/productsheets/telchemy_one_sheet.pdf)
- Solutions 
    - Delivery Model
    - [**Cloud Telephony](https://www.vertical.com/vertical/cloud)
    - Industry
    - [**Retail](https://www.vertical.com/vertical/retail)
    - [**Automotive](https://www.vertical.com/vertical/automotive)
    - [**Health Care](https://www.vertical.com/vertical/healthcare)
    - [**Large Machinery](https://www.vertical.com/vertical/largemachinery)
    - Endpoints
    - [**Vertical IP, Digital & 3rd Party Phones](https://www.vertical.com/vertical/endpoints)
- [Services](https://www.vertical.com/vertical/award-winning-support)
- [Support](https://www.vertical.com/vertical/support)
- [How to Buy](https://www.vertical.com/vertical/how-to-buy)
- Resources 
    - [Blog](https://www.blog.vertical.com/)
    - [Vertical Presents Webinars](https://info.vertical.com/vertical-presents)
- About 
    - [About Vertical](https://www.vertical.com/vertical/who-is-vertical)
    - [Why Vertical](https://www.vertical.com/vertical/why-vertical)
    - [It's All About the Workflows](https://www.vertical.com/vertical/workflow)
    - [Case Studies](https://www.vertical.com/vertical/case-studies)
    - [Whitepapers](https://www.vertical.com/vertical/whitepapers)
    - [News & Awards](https://www.vertical.com/vertical/news)
    - [Management Team](https://www.vertical.com/vertical/management)
    - [Employment](https://www.vertical.com/vertical/jobs)
    - [Partners](https://www.vertical.com/vertical/partners)
    - [Become a Reseller](https://www.vertical.com/vertical/join)
    - [Consultant Collaboration Program](https://ccp.vertical.com/home/readerlogin)
    - [Contact Us](https://www.vertical.com/vertical/contact)

[Login](http://vconnect.vertical.com)

- ![SE Team LP](https://info.vertical.com/hubfs/SE%20Team%20LP.png "SE Team LP")

## Solutions Experts Supporting the Vertical Customer Experience (CX) Strategy

Senior VP of Customer Experience, Craig Gironda has a strong vision for the Solutions Engineering (SE) team to strengthen Vertical's CX solutions. The team has been diligently training in the newest technologies and have developed an expertise in not only Vertical's solutions, but also complementary technologies (MS Teams and Salesforce, for example) and our competition's products as well. And the end result? Success for our customers! The SE team brings a wealth of knowledge that helps the sales team build a successful strategy for our customers that again and again delivers results. They're a huge asset!

- **Eric** is the manager of the team. He works closely with Craig to enact our vision, strategy, and plan through the sales and implementation process. Eric is our Contact Center expert and Ring Central Specialist. 
- **Darryl** is the go-to SE for all things Mitel. He's extremely well versed in the ins and outs of all of Mitel's offerings.
- **Jason** is an expert on iPECS premise and cloud and specializes on our Large Enterprise customers.
- **Kevin** is a member of the SE team after previously working as a technician with Vertical. He specializes in iPECS and emerging cloud technologies.
- As our newest member, **Arthur** brings a fresh energy to the group and focuses on emerging technology integration.

The SE team plays an important role in the Vertical Difference, because we're about more than just selling phones. We're a strategic partner that provides a consultative approach to our sales. And our experts continue to walk hand-in-hand with our customer through the entire implementation process and beyond. That's what makes Vertical so successful and we're extremely grateful to the SE team for being an important part of our success.

### Want to experience for yourself the difference of Team Vertical? Reach out.

- [Contact Us](http://www.vertical.com/vertical/contact)
- [Support Resources](http://www.vertical.com/vertical/support)
- [How to Buy](http://www.vertical.com/vertical/how-to-buy)
- [About Vertical](http://www.vertical.com/vertical/who-is-vertical)
- [Privacy](http://www.vertical.com/vertical/privacy)
- [Legal](http://www.vertical.com/vertical/store/pdf/Supplier_Declaration_Conformity_2015.pdf)

[![Vertical Communications Inc.](https://info.vertical.com/hubfs/image/v.png "v")](http://www.vertical.com/vertical/public)

- [Case Studies](http://www.vertical.com/vertical/case-studies)
- [Whitepapers](http://www.vertical.com/vertical/whitepapers)
- [Consultant Collaboration Program](http://www.vertical.com/ccp)
- [News and Awards](http://www.vertical.com/vertical/news)
- [Jobs at Vertical](http://www.vertical.com/vertical/jobs)

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© Vertical Communications Inc. 2024