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AI tools are transforming how we communicate and interact with our customers. Using AI tools to automate customer experiences isn't just about the technology, it's about finding the correct balance between AI-driven efficiency and high-quality human interactions that keep your customers coming back.

 

Speaker: Craig Gironda joined Vertical in early 2023 as the SVP of Customer Experience. Craig is responsible for building our Customer Experience Practice, leading our Solution Engineering Team, and managing our Cloud Service Provider relationships with 8x8, RingCentral, NICE, Five9, and Zoom.

Prior to joining Vertical, Craig was at RingCentral for 5 years in various roles, including AVP of the Global Contact Center and North American Field Solution Engineering Teams. Prior to RingCentral, Craig was at ShoreTel for 10 years leading their Solutions Engineering Team.

 

Contact Vertical to learn more about how AI can automate your customer experience:
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Vertical Presents

Vertical's webinars are informational in nature, helping you learn more about the many facets of communications. Attend these webinars to learn about communications, and how to use them to increase your company’s success.

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Vertical Blog

Vertical's blog articles  are written by Vertical’s team of experts. Vertical blogs are ideal resources to stay up-to-speed on current industry topics and solutions for your business challenges.

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Vertical Broadcast

The Vertical Broadcast takes the stress out of technology management by providing manageable, interesting, and educational content straight to your inbox to help you get the most out of your communications.

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