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The Voice of the Customer (VOC) is changing. It used to be all based on building a solid relationship. Today, customers are more likely to be interested in one thing: solving the problem or issue right away. The experience needs to be simple, easy, and effortless. How can you provide an exceptional customer experience in this environment?
Curtis is Vertical's Customer Experience expert. For the past 10 years, he has helped customers attain modern CX solutions with Contact Center and Unified Communications and has worked on hundreds of implementations.
Jeremy is the Director of Customer Service Operations and Workforce Engagement at Hunter Douglas. Jeremy brings roughly 25 years experience in customer service and contact centers.
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