---
title: Vertical's Brunch and Learn
description: Transitioning your contact center to a remote strategy comes with entirely new challenges. Whether your contact center is temporarily remote or you're moving to a permanent remote strategy, there are a handful of things that you can do to support your team and ensure your contact center runs smoothly. Join us for this special brunch and learn event learn how you can improve your remote contact center.
---

[![VERTICAL LOGO COLOR PNG-3](https://info.vertical.com/hs-fs/hubfs/VERTICAL%20LOGO%20COLOR%20PNG-3.png?width=1950&height=600&name=VERTICAL%20LOGO%20COLOR%20PNG-3.png "VERTICAL LOGO COLOR PNG-3")](https://info.vertical.com/www.vertical.com)

[![BACK](https://no-cache.hubspot.com/cta/default/1006843/a9c69a34-2908-4e3d-b198-0b3a5ce7f409.png)](https://cta-redirect.hubspot.com/cta/redirect/1006843/a9c69a34-2908-4e3d-b198-0b3a5ce7f409)

# Meet Our Contact Center Operations and Technology Expert, Cheryl Odee Helm

Cheryl is a sought-after speaker, educator and consultant in Contact Center operations and technology. Helm Communications, Inc. consultancy practice specializes in assisting clients in defining their contact center technology roadmap, preparing RFIs / RFPs / RFQs, vendor selection and often participating in the implementation. Another focus of the practice is creating customer contact routing designs that meet the needs of both the customer and business, while ensuring the design provides accurate statistics and reporting for moving the organization forward. Those who recommend Cheryl say she is “passionate” about seeing her clients succeed.

Cheryl has worked with organizations in Europe, Australia, Japan, Caribbean, US and Canada and with a broad range of businesses - insurance, health care, travel, hospitality, automobile associations, software companies, helpdesks, manufacturers, telecommunications, utilities, along with governmental agencies.

 

# Get in touch with Cheryl Odee Helm! 

[cheryl@helmcomm.com](mailto:cheryl@helmcomm.com) | [www.helmcomm.com](http://www.helmcomm.com)  

![](https://px.ads.linkedin.com/collect/?pid=1554794&conversionId=1636002&fmt=gif)

![Cheryl Odee Helm](https://info.vertical.com/hubfs/Cheryl%20Odee%20Helm.jpg "Cheryl Odee Helm")

![remote-vp](https://info.vertical.com/hs-fs/hubfs/remote-vp.png?width=500&height=283&name=remote-vp.png "remote-vp")

### [Vertical Presents](https://info.vertical.com/vertical-presents)

Vertical's webinars are informational in nature, helping you learn more about the many facets of communications. Attend these webinars to learn about communications, and how to use them to increase your company’s success.

[![LEARN MORE](https://no-cache.hubspot.com/cta/default/1006843/870f109b-a2a9-4412-a9d9-e06cf40e6615.png)](https://cta-redirect.hubspot.com/cta/redirect/1006843/870f109b-a2a9-4412-a9d9-e06cf40e6615)

 

![reading-vp](https://info.vertical.com/hs-fs/hubfs/reading-vp.png?width=500&name=reading-vp.png "reading-vp")

### [Vertical Blog](http://www.vertical.com/vertical/blog)

Vertical's blog articles  are written by Vertical’s team of experts. Vertical blogs are ideal resources to stay up-to-speed on current industry topics and solutions for your business challenges.

[![LEARN MORE](https://no-cache.hubspot.com/cta/default/1006843/f7534094-60f3-4f51-9278-440d1793095e.png)](https://cta-redirect.hubspot.com/cta/redirect/1006843/f7534094-60f3-4f51-9278-440d1793095e)

![device-vp](https://info.vertical.com/hs-fs/hubfs/device-vp.png?width=500&name=device-vp.png "device-vp")

### [Vertical Broadcast](https://info.vertical.com/vertical-broadcast)

The Vertical Broadcast takes the stress out of technology management by providing manageable, interesting, and educational content straight to your inbox to help you get the most out of your communications.

[![LEARN MORE](https://no-cache.hubspot.com/cta/default/1006843/baa71ba6-be56-47bb-90c2-38d8929355c3.png)](https://cta-redirect.hubspot.com/cta/redirect/1006843/baa71ba6-be56-47bb-90c2-38d8929355c3)